Beddington Carpet Cleaners Terms and Conditions
These terms and conditions set out the basis on which Beddington Carpet Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, allowing work to begin, or paying an invoice, the customer agrees to be bound by these terms. These conditions are intended to be fair, practical, and consistent with UK consumer and business law. They explain how bookings are made, how payments are handled, when cancellations may apply, the limits of liability, how waste is managed, and which law governs any dispute. They apply to carpet cleaning and related floor-care services supplied by Beddington Carpet Cleaners unless a separate written agreement states otherwise.
In these terms, “we”, “us”, and “our” mean Beddington Carpet Cleaners, and “you” or “the customer” means the person, company, landlord, managing agent, or other party requesting the service. If a booking is made on behalf of another person or premises, the person placing the booking confirms that they have authority to agree to these terms. If any part of these terms is not understood, the customer should ask for clarification before the appointment is confirmed. Nothing in these terms affects any rights that cannot lawfully be excluded under UK law.
We reserve the right to update these terms from time to time. The version in force at the time the booking is confirmed will normally apply to that job, unless a change is required by law or is agreed in writing. The customer is responsible for ensuring that all information provided at the time of booking is accurate and complete, including access details, property type, service requirements, and any known risks that could affect the work. Misleading or incomplete information may affect the price, timing, or availability of the service.
Booking Process
A booking with Beddington Carpet Cleaners is only considered accepted once we have confirmed the appointment by phone, email, text message, or another written format. Any quotation provided before confirmation is an estimate unless expressly stated to be fixed. Quotations may be based on property size, the number of rooms or areas, the condition of the carpets, the level of soiling, stain type, parking restrictions, access conditions, and any specialist treatment requested. We may revise a quote if the customer later changes the scope of work or if the information originally supplied was inaccurate.
Bookings may be made by an adult with legal capacity to enter into a contract. The customer must ensure that the site is ready for work at the agreed time, including clear access to the areas to be cleaned, availability of electricity and water where reasonably required, and removal of fragile or valuable items unless otherwise arranged. 
If the premises are unsuitable for the service, if access is refused, or if work cannot reasonably proceed because of the condition of the property, we may cancel or rearrange the appointment and a call-out or wasted journey charge may apply. Any such charge will be reasonable and proportionate to the time, travel, and resources reserved.
Where a customer requests a specific appointment window, we will aim to attend within that window, but arrival times may vary due to traffic, previous jobs, weather, or operational issues. We do not guarantee exact arrival times unless expressly agreed in writing. If a delay occurs, we will try to notify the customer as soon as practicable. The customer should provide a safe working environment and disclose any hazards, including damaged flooring, water ingress, pet contamination, hidden cables, structural defects, or restricted access points. Any extra work required because of an undisclosed issue may be chargeable.
Payments
Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed, payment is due immediately on completion of the work. We may accept card payment, bank transfer, cash, or another method that we have agreed in advance. For business customers, a separate invoice term may be issued in writing. If credit terms are offered, payment must be made in full by the stated due date. Failure to pay on time may result in late payment charges, statutory interest, or recovery action where permitted by law.
All prices quoted are normally stated in pounds sterling and may include or exclude VAT depending on our registration status and the wording of the quote. Any applicable tax will be shown where required. If the customer requests services beyond the original booking, such as additional rooms, stain treatment, deodorising, or emergency attendance, the price may increase. The customer agrees to pay for any additional work approved on site by the customer or their representative. Discounts, promotions, or offers are valid only for the period and conditions stated and may be withdrawn without notice where not yet accepted.
We may ask for a deposit for larger, repeated, or high-risk bookings, or where specialist materials are required. Any deposit required will be made clear before the booking is confirmed. Unless otherwise stated in these terms or required by law, deposits are non-refundable where the customer cancels at short notice or refuses the service without good reason. If the customer believes there has been a billing error, they should notify us promptly so that the issue can be investigated. The customer must not withhold payment for an undisputed part of an invoice because of a separate complaint.
Cancellations and Rescheduling
If you need to cancel or reschedule, please provide as much notice as possible. Cancellations made with reasonable notice may not incur a charge, especially where the appointment slot can be reallocated. However, if cancellation is made too close to the scheduled time, or if we arrive and are unable to work because of access problems, incorrect information, unsafe conditions, or the customer’s failure to be present where presence is required, we may charge a cancellation fee or wasted appointment fee. Any such charge will reflect the time reserved and the costs reasonably incurred.
We understand that genuine emergencies may arise. Where a customer provides evidence of unavoidable circumstances, we may, at our discretion, reduce or waive a cancellation charge. If we need to cancel or postpone a booking due to illness, equipment failure, severe weather, staff shortage, or another operational issue, we will notify the customer as soon as reasonably possible and offer a new appointment where practical. We are not liable for indirect losses arising from a rescheduled appointment, provided we act reasonably and in accordance with these terms.
Liability and Service Standards
We aim to provide a professional carpet cleaning service using suitable methods and care consistent with the nature of the material being treated. However, the customer acknowledges that carpets, rugs, upholstery, and related floor coverings may vary in fibre, age, dye stability, construction, previous treatment, and wear. Some stains, odours, or marks may be permanent or may reappear due to underlying contamination. Results can never be guaranteed in every case. Any estimate of likely improvement is based on experience rather than a guarantee of complete removal.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law. Subject to that, we are not liable for loss or damage caused by pre-existing defects, normal wear and tear, hidden weakness in materials, improper previous cleaning, colour loss caused by unstable dyes, or deterioration that occurs because of the age or condition of the item. We will not be responsible for damage arising from items left in contact with wet flooring, failure to follow aftercare advice, or the customer’s decision to use the treated area too soon.
Where our work causes direct physical damage due to proven negligence, our liability will, to the fullest extent permitted by law, be limited to the reasonable cost of repair or replacement of the affected item, taking into account age, condition, and depreciation. We are not responsible for indirect, consequential, or economic losses such as loss of profit, loss of opportunity, or inconvenience, except where such exclusion is not permitted by law. The customer should remove or secure valuables, ornaments, electronics, and fragile objects before the service begins. We are not liable for loss or damage to items that were not reasonably identifiable as requiring special care.
It is the customer’s responsibility to tell us about any special requirements, including allergy concerns, pets, recent flooding, mould, contamination, or areas that should not be treated with moisture or chemicals. We may decline to use certain products where they are unsuitable for the surface or the environment. While we will take reasonable care, we cannot guarantee against adverse reactions caused by undisclosed sensitivities or pre-existing conditions. If the customer has specific concerns, they should raise them before work begins so that an appropriate method can be selected.
Waste Regulations and Environmental Compliance
Beddington Carpet Cleaners aims to comply with applicable UK waste handling and environmental rules, including duties relating to the lawful storage, transport, and disposal of waste produced during service delivery. Waste may include used cleaning materials, dirty water, removed residues, packaging, disposable protective items, and debris generated during the job. We will handle such waste in a manner intended to reduce environmental impact and to avoid unlawful discharge into drains, soil, or public areas. The customer must not ask us to dispose of hazardous, prohibited, or unlawful materials unless this has been expressly agreed and lawfully permitted.
If a service creates waste that requires special handling, such as contamination from bodily fluids, animal waste, or other regulated substances, the customer must disclose this before booking. Additional charges may apply where specialist disposal, equipment, or PPE is needed. We may refuse to carry out work where the waste situation is unsafe, unlawful, or outside the scope of our normal service. The customer remains responsible for providing accurate information about the nature of the premises and any waste present. Where waste must be removed from site, it will be transferred and disposed of only through lawful and appropriate channels.
We expect customers to comply with their own waste and recycling obligations where relevant, including any requirements that apply to landlords, managing agents, or commercial occupiers. Any packaging, disposables, or other materials left on site after the service will normally remain the customer’s responsibility unless we have agreed otherwise. We may use environmentally considerate products where suitable, but we cannot guarantee that all products are fully fragrance-free, chemical-free, or suitable for every setting. The customer should inform us in advance of any material restrictions or concerns, particularly in shared buildings or sensitive environments.
Complaints, Force Majeure, and General Terms
If the customer is dissatisfied with any aspect of the service, they should notify us as soon as reasonably possible and allow a fair opportunity to inspect the issue or return to site if appropriate. Complaints should be made promptly so that evidence can be assessed while the condition of the area is still relevant. We will review complaints in good faith and may offer a repeat visit, adjustment, or other reasonable remedy where justified. This does not affect any statutory rights the customer may have under UK law.
We will not be responsible for delay or failure to perform our obligations where this results from events beyond our reasonable control, including severe weather, fire, flood, transport disruption, equipment failure, disease outbreak, power cuts, strikes, or other force majeure events. In such cases, obligations may be suspended for the duration of the event, and appointments may be rearranged without liability for consequential loss. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right will operate as a waiver unless agreed in writing.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where the customer is entitled to bring proceedings in another UK jurisdiction by law. If there is any conflict between these terms and any separate written agreement, the separate agreement will apply only to the extent of that conflict. By booking carpet cleaning services with Beddington Carpet Cleaners, the customer confirms that they have read, understood, and accepted these terms and conditions in full.